Conducting an effective remote consultation

23/November/7pm

This webcast serves as a great introduction to remote consultations for community pharmacists.

Hosted by editor Richard Thomas FRPharmS, it sets the scene and looks at best practice as a way of helping pharmacists get the most out of these interactions as remote consultations become more common post-Covid.

We covered:

Current situation - including policy background and contractual requirements across the home nations
Determining the appropriateness of remote consultations (e.g. CONSULT guide: Consider, Organise, Necessary, Start, Undertake, Listen, Terminate)
Advantages and limitations
Technology, equipment and environment
Skills and techniques
Interpreting voice and behaviour
Tips for a successful consultation
Documentation and post-consultation

We'll also look at what constitutes good practice where schemes are already in operation.