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Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: women's health

This Train Your Team checklist provides support and information to run a team training session on women's health. This content can also be used for your own CPD.

Reflection

• Do we focus on giving women good, simple information on maintaining their health and reducing their health risks?
• Is the pharmacy team aware that health issues traditionally associated with men (e.g. cardiovascular disease) are also important in women?
• Are we judgmental or empathetic with customers who are struggling with healthy living issues?
• Are we skilled in identifying a customer’s potential health issues (e.g. growing short-term memory loss, dementia, conditions women may fear because of family history)?

Training checklist

Ensure your support staff understand the following key points:

• The importance of healthy lifestyle tips, a healthy balanced diet (including breakfast), physical activity and moderating alcohol intake
• How to give practical help on all of the above
• OTC medicines (e.g. sunscreens, calcium and vitamin D supplements, cholesterol-lowering preparations) that particularly aid prevention of health issues
• When to refer to the pharmacist.

Action. I will:

• Re-assess our communication skills in delivering lifestyle information and advice
• Make sure that we are following, or failing that, challenged by, the lifestyle advice that we give in the pharmacy
• Ask a member of the pharmacy team to identify and keep information on local services for people who may need help with daily living
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.

Practice points

• What does the acronym FAST mean in relation to stroke? See: www.nhs.uk/Conditions/Stroke/Pages/Symptoms.aspx
• What are NHS Health Checks? What do they evaluate? What age range of person should have this check? See: www.nhs.uk/Conditions/nhs-health-check/Pages/NHS-Health-Check.aspx