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Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: older people's health

This Train Your Team checklist provides support and information to run a team training session on older people's health. This content can also be used for your own CPD.

Reflection

• Do we give older people plenty of time to describe any health worries they may have? 
• Do we understand healthy living issues older people may face? Do we acknowledge these in our advice? 
• Are we skilled in identifying an older person’s real concerns? 
• Are we aware of signs and symptoms among older people that could relate to serious health issues? 
• Do we consider the social issues that can impact on older people’s health?
• Is our pharmacy ‘older person friendly’? 
• Is the whole pharmacy team involved in medicines optimisation in our patients? 
• Do we have a dementia champion or dementia friend in the pharmacy? Should we have one?

Training checklist

Ensure your support staff understand the following key points:

• The importance of healthy lifestyle tips for older people 
• The importance of a healthy balanced diet and physical activity 
• The importance of cutting out smoking and drinking alcohol within recommended limits 
• How older people can reduce their risk of falls 
• The importance of regular eye tests 
• When to refer to the pharmacist.

Action. I will:

• Re-assess our communication skills in delivering lifestyle information and advice to older people 
• Consider training a member of staff to be a dementia friend 
• Ensure that the pharmacy team is aware of local opportunities that help older people get out more 
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.

Practice points

• Do you know the signs of a stroke? Take the FAST test
• What are the healthy living tips for maintaining a normal blood pressure?