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Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: daily fatigue and stress

This Train Your Team checklist provides support and information to run a team training session on daily fatigue and stress. This content can also be used for your own CPD.

Reflection

• How frequently do I, or my staff, intervene with requests for OTC products for fatigue and stress?
• Do my staff know when to refer customers with fatigue and stress to the pharmacist?
• Do we stock a useful range of products for fatigue and stress in the pharmacy?
• Do I know which herbal ingredients and products are suitable for stress and sleep problems?
• Do I know of the medicines that can cause insomnia?
• Do I know the evidence base for complementary therapies in daily fatigue and stress?

Training checklist

Ensure support staff understand the following key points:

• The mental and physical symptoms of stress
• Daily fatigue and stress are common complaints
• How much sleep is enough for different groups of people
• The possible causes of fatigue and stress
• The health problems that stress and fatigue can cause
• The difference between daily fatigue and stress and chronic fatigue syndrome
• OTC treatments for daily fatigue and stress and the differences between them
• The importance of lifestyle changes in managing stress and fatigue
• Tips to help sufferers sleep better at night.

I will:

• Ensure that my staff are alert for the presence of daily fatigue and stress in our customers
• Get one or more of the pharmacy staff to research patient self-help resources that we can recommend in the pharmacy
• Ensure that the working practices in my pharmacy team are managed to reduce stress and fatigue among us all
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.