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Record learning outcomes

Training your team and ensuring everyone's knowledge is up-to-date are important CPD triggers. We suggest that you get the team together for a training session based on the activities below and discuss the various ways in which you can offer customers and patients added care in this category.

Subject: dry skin and eczema

This Train Your Team checklist provides support and information to run a team training session on dry skin and eczema. This content can also be used for your own CPD.

Reflection

• Is my advice on the use of emollient therapy effective and up-to-date?
• Do we make an attractive display of emollients and related dry skin products in the pharmacy?
• Can I communicate the rationale for including urea in emollient products to customers?
• Can I advise a customer how to effectively fit emollient therapy into their daily routine?
• Can I tailor my advice to individual customers, their lifestyles and preferences?
• Do I stress the importance of liberal application of emollients, particularly after bathing or showering?
• Do we counsel correctly on the appropriate use of topical steroids and emollients together?

Training checklist

Ensure support staff understand the following key points:

• The need to ask questions about symptoms because the nature of dry skin varies enormously
• The importance of moisture
• The problems caused by the itch-scratch cycle
• The difference between dry skin and eczema
• The importance of emollient therapy and how it works
• How to choose an emollient
• The role of urea in emollient products
• How to use emollients in the daily routine.

I will:

• Reassess my and my staff’s interventions in customers with dry skin and eczema
• Ensure that my staff can give a clear explanation about the role of urea in emollient products as well as appropriate advice on the correct use and application of emollients
• Train my pharmacy assistants to ensure that they can meet the points in this training checklist.

Practice point

• Try to talk to a customer who has a young child with eczema. How do they cope? Do they have any useful tips you could pass on to other customers in a similar situation?