This site is intended for Healthcare Professionals only
Supporting customers with colds and flu
The common cold
Understanding the problem
Cold symptoms
Is it cold or flu
Could it be Covid-19?
Treatment options
Don't forget
When to refer
Scenario
Test your knowledge
Scenario
Congratulations on completing this module
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Scenario
Megan, 29, comes into the pharmacy complaining of a cough, blocked nose and aching muscles. She asks for a recommendaiton to help her relieve symptoms.
For each part of this scenario, think about the decision you would make and importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
Don’t worry, you can come back and finish the assessment in your own time.
