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Scenario

Zoe brings her 17-year-old daughter, Isla, into the pharmacy. She’s just been playing netball and is experiencing some pain in her ankle.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.