When to refer
Some customers will need to be referred to the pharmacist for further advice. This includes customers who:
- Have not had hayfever before
- Are pregnant or breastfeeding
- Are taking other medication
- Also suffer from asthma
- Have unsuccessfully tried an OTC treatment or are suffering unwanted side-effects
- Report wheezing, breathlessness, or a feeling of tightness in their chest
- Report sinus pain, headache, or a yellow/green nasal discharge.
Signposting
For more information, you can:
- Use your Counter Intelligence Plus training guide
- Visit the NHS website
- Check up on the pollen forecast
- Visit the Allergy UK website
- Read about hayfever treatments via Asthma UK
- See what ENT UK has to say about hayfever