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Scenario

Amanda rings the pharmacy to ask for some advice. She’s hurt her hand while cooking and wonders what the best course of action is.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.