Scenario
Genevieve rings the pharmacy to ask for some advice. She’s had a bit of a cold since Christmas and now her face feels very tender and painful around her eyes, plus she’s still got a blocked nose and a bit of a headache.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
