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Jerome is 52 and a regular in the pharmacy. One day in early November he comes in complaining of a blocked nose and asks for a recommendation to help relieve it.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.