Scenario
Melissa comes into the pharmacy complaining that her skin is dry and itchy. She says she used to have eczema, but she thought she was cured as she has not had symptoms for months.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
