When to refer
In addition to your pharmacy protocol, you should refer a customer to the pharmacist if they have:
- Persistent dry eye symptoms not helped by OTC products
- Prolonged, unexplained tearing
- Conjunctivitis that persists for longer than two weeks
- Eye pain, especially if it’s accompanied by redness
- Sensitivity to light or are seeing halos around lights
- Sudden changes in vision
- Any eye injury
- A foreign body in the eye that can’t be removed.
You should also refer infants and any customer who has diabetes.