When to refer
In addition to your pharmacy protocol, you should refer to the pharmacist:
- Anyone who has symptoms such as ringing in the ears, dizziness, loss of balance, discharge from the ear, hearing loss, severe or persistent pain, nausea or fever
- Babies and children
- Anyone with concerns that there is an object in the ear
- Customers who have tried products that haven’t been effective
- Customers affected by other medical conditions (e.g. tinnitus)
- Customers with grommets or hearing aids.
Signposting
• Use your Counter Intelligence Plus training guide
• Visit the NHS website – earwax
• Visit the NHS website – ear infections
• Visit British Tinnitus Association
• Visit Action on Hearing Loss.