Scenario
Will is 42. He comes into the pharmacy and says that he’s been having some trouble hearing recently. He asks for some tips on cleaning his ears as he thinks it might be wax causing the problem.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
