Scenario
Ryan is 32 and has come into the pharmacy looking for pain relief. He says it’s for his elbow, which looks a little painful and swollen, and has been bothering him. He asks if there is anything else you could recommend that might help?
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
