Scenario
Lena, who is 43, comes into the pharmacy and after looking around for a while comes and asks for a quiet word. She tells you she’s been experiencing a stinging sensation when she urinates and isn’t sure what to do
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
