Scenario
Regular customer Caz Wright, who is 46, comes into the pharmacy and says she has been suffering with headaches. She asks if there’s anything you can suggest as she’s really struggling.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
