Scenario
Imran, who is 37, comes into the pharmacy on a Saturday morning looking very sorry for himself. He asks if someone could recommend a flu remedy as he says he’s been hit by a particularly nasty bout.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
