Scenario
Will comes into the pharmacy and asks for some paracetamol for his seven-month-old daughter as she has fever. He asks if there is anything else you could recommend, as the child is showing other signs of illness too.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. You can discuss this with your team and your pharmacist.
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