Scenario
Ryan is in his 20s and has been using emollients for a while but now he says something doesn’t seem right. Recently his eczema seems to have got worse and now his skin is itchy and inflamed.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision you make, think about how you would talk to the customer and provide the necessary advice and information. Discuss this with your colleagues, including the pharmacist.
