Jacob is in the pharmacy and asks for “a quiet word”. Once in the consultation room, he says that someone he slept with a few months ago has been in touch, advising him to get tested for chlamydia. Jacob says he feels fine, so wonders if he needs to bother.

What would you recommend?

For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision you make, think about how you would talk to the customer and provide the necessary advice and information. Discuss this with your colleagues, including the pharmacist.