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module menu icon Advising customers

Because STIs are infections, the treatments generally involve antimicrobial agents, which must be prescribed, so a referral is generally required. However, there is still a valuable role for pharmacy staff in providing advice on how to protect against catching infections in the first place and reducing the risk of passing them onto other people.

Staying safe

Using a condom considerably reduces the risk of passing on or contracting an STI. Condoms – male or female – should be worn every time, whether it is vaginal, anal or oral sex, including when sex toys are used.

Herpes is incredibly contagious, and can still be transmitted if the condom doesn’t cover
the infected area. This means all genital and anal contact should be avoided if either partner has genital sores or blisters. In addition, kissing should be avoided if there are cold sores around the mouth.

Contact tracing – sometimes known as partner notification – can be one of the most difficult aspects of sexually transmitted infections. However, it is important in order to prevent the individual becoming reinfected and to help protect others; both those who may be unaware they have an STI and so are at risk of long-term complications, and to reduce the risk of further transmission. Some people choose to tell their current and ex-partners themselves, but others seek help and support from sexual health services, which can contact individuals to inform them that they may be at risk of an STI.

Don't forget...

People may be embarrassed when talking about their sexual health, so it's important to remain professional and non-judgemental at all times. Think how you would feel if you were in a customer's shoes and treat them as you would want to be treated.