Scenario
Tom has come into the pharmacy with his wife Libby, who is picking up a prescription, and she jokes that he’s “got man flu again”. Tom explains that he’s had a blocked nose and a headache for a few days and now his face feels tender around the eyes.
What would you recommend?
For each part of this scenario, think about the decision you would make and, importantly, why you would choose that option. In addition, for each decision that you make, think about how you would talk to the customer and provide the necessary advice. Discuss this with your team and pharmacist.
