The pain code - GREEN conversations
THE PAIN CODE – GREEN CONVERSATIONS
I am sorry to hear you are still in pain. Can I recommend another option such as codeine-containing analgesics which are safe and effective for relief of mild to moderate pain when paracetamol or ibuprofen has not worked
The information on the packet will tell you the recommended dose and that you must only take this product for a maximum of 3 days
This medicine works differently to other painkillers. It is safe to take for short-term treatment, but if you use it for longer than 3 days, it may not work as well and you could have withdrawal symptoms when you stop taking it
If you feel treatment is not working or feel you still need to take it after using it for 3 days, please stop taking it and come back to see our pharmacy team (or visit your GP) to discuss an alternative solution that may work better for you
As well as taking this medicine, have you tried trying relaxation techniques or massages to help relieve the pain?
Have you used this [pain medication] before?
If so, when did you last use it and for how long?
What is it you’ve been using it for?
How is it working for you?
Please can I remind you to read the information on the pack and the patient information leaflet to ensure you are taking this product correctly and for a maximum of 3 days
Remember, this medicine works differently to other painkillers. It is safe to take for short-term treatment, but if you use it for longer than 3 days, it may not work as well and you could have withdrawal symptoms when you stop taking it
You may want to think about other pain relief options, such as gentle exercise or relaxation techniques
Remember to ask questions in a way that sounds curious. This will help to gain your customer’s trust as you explore sensitive information. Avoid a transactional approach (asking questions in a formal way without engaging sensitively) or coming across as being authoritarian (acting as a gatekeeper who may deny them treatment).