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Make it Count: Team Member version

Pharmacy under pressure

Customers are changing

Why is this important for your pharmacy?

Customer choice

Maximising value

Customer consultations

Customer first

Creating a good impression

Making recommendations

Adding value in practice

Summary and reflection

We welcome your feedback

module menu icon Customer consultations

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module menu icon Customer consultations

Customer consultations

In the following animations, you will see Janice, a medicines counter assistant, carrying out three different customer consultations. Think about the following questions as you watch each scenario:

  • What type of customer is Janice dealing with - an anxious investor or assured quick-fixer?
  • Is she asking the right questions?
  • How effectively do you think Janice meets the customer's needs?
  • What would you do differently?

Click each video to play.

play
Scenario 1: Questioning technique
play
Scenario 2: Understanding health concerns
play
Scenario 3: Request for a branded product
Feminax Ultra (P) (Naproxen 250mg)
Click here for SPC
Canesten Thrush Duo Oral capsule and external cream (P) (150mg fluconazole oral capsule, 2% clotrimazole external cream).
Click here for SPC

Make it Count: Team Member version

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