Signposting to further help
The key to encouraging your older customers to live a long and healthy life is to be proactive. A key part of the WE100™ initiative is the organisation of various park walks around London. Check to see if you have one near you. If not, research activities that are happening in your area by accessing your local council website, and make sure you inform customers about these activities in any conversations you have with them.
Below are some resources that you and your team might find useful to help you to have in depth conversations:
Reflection exercise:
- Now that you have undertaken this module, think about how you can change your practice to better meet the needs of your older customers. Are you now in a stronger position to provide effective advice and support to help them live active and healthy lives?