Customer consultations
Customer consultations
In the following animations, you will see Janice, a medicines counter assistant, carrying out three different customer consultations. Think about the following questions as you watch each scenario:
- What type of customer is Janice dealing with - an anxious investor or assured quick-fixer?
- How effectively do you think Janice meets the customer's needs?
- When watching each clip, think about how you would give feedback to Janice to improve her consultation skills.
When your team watch these clips, ask questions to check their understanding and to find out what they learnt from them.
Click each video to play.
