Customer scenarios
Tina is 42. She wants to have a private word. In the consultation room, she asks if she can take anything for her upset stomach - she had an episode of diarrhoea this morning. She is nervous about a presentation she needs to give tomorrow for work, and wonders if you can recommend something to help.
What could you recommend?
Click on the most appropriate option
Rizwan would like advice about his three-year-old daughter. She has had diarrhoea and been sick a few times over the last two days. She seems quite drowsy and isn't drinking or eating anything.
What could you recommend?
Click on the most appropriate option
Caroline is suffering from diarrhoea but advises that she has swallowing difficulties. Which Imodium product would be most suitable for her?
What could you recommend?
Click on the most appropriate option
Lucas is suffering from diarrhoea and is also complaining he is feeling bloated and has stomach cramps. Which Imodium product would be most suitable for him?
What could you recommend?
Click on the most appropriate option
Now you have completed this module, proceed to the next screen to test your knowledge and record your learning.
1. NICE CKS Diarrhoea – adult’s assessment. May 2021. Available at: https://cks.nice.org.uk/diarrhoea-adults-assessment#!topicSummary
2. UK U&A Digestive Health Care December 2015
3. https://gutscharity.org.uk/advice-and-information/symptoms/diarrhoea/
4. NHS UK Diarrhoea and vomiting. Available at: https://www.nhs.uk/conditions/diarrhoea-and-vomiting/
5. NHS UK Dehydration. Available at: https://www.nhs.uk/conditions/dehydration/
6. NHS UK Irritable bowel syndrome symptoms. Available at: https://www.nhs.uk/conditions/irritable-bowel-syndrome-ibs/symptoms/
7. NICE Clinical Practice Guidelines: Irritable Bo wel Syndrome in adults: diagnosis and management. Last updated April 2017.
Available at: https://www.nice.org.uk/guidance/cg61
8. The prevalence, patterns and impact of irritable bowel syndrome: an international survey of 40,000 subjects. 2003. Hungin et al
9. https://www.england.nhs.uk/north-west/keeping-you-well/
10. Management of traveller’s diarrhoea. BMJ. 11th October 2008. David R Hill; Edward T Ryan
11. Imodium Classic 2mg Capsules SmPC. Available at: https://www.medicines.org.uk/emc/product/522/smpc
Online references last accessed July 2024