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Retail ready: Building confidence in retail skills - Module

Check your store front

Review your shelving

Understanding customer expectations

What can your pharmacy do differently?

Utilising the pharmacy back wall

Assess your pharmacy

Assessment questions

module menu icon What can your pharmacy do differently?

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module menu icon What can your pharmacy do differently?

What can your pharmacy do differently?

Look at the chart below to see what is important to customers, and which areas of pharmacy they are currently most satisfied with.1


Click on the hotspots for more detail on where improvements could be made.

Private area1

Are your customers aware that you have a consultation room?

How could you raise awareness?

Discretion1

You could have privacy screens at the counter. Make sure team members consider whether conversations can be overheard.

 

Only the less important needs were assessed as 'low satisfaction', i.e. not being met. These form the basis of potential improvements that you could make in your store to help it stand out from the competition.

Action:

Do you think your customers would agree with the above analysis for your pharmacy?

Retail ready: Building confidence in retail skills - Module

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