Remember

• Many people find it embarrassing to talk about sexual health, so try and put them at ease by offering privacy and having a non-judgemental approach
• Think about what you say and how you say it. Tone of voice and gestures are as important as the words you use
• Explain why you require information to avoid them feeling defensive or intruded upon, for example by saying: “I need to ask you some questions to make sure this is going to be the right thing for you”
• Remember to protect confidentiality
• Highlight the risks of buying medication over the internet and encourage customers to always visit a pharmacy to purchase them safely.