When to refer
When to refer
You should refer a customer to the pharmacist if they:
- Have symptoms which are severe or last longer than 10 days
- Have a fever lasting for more than three days
- Produce nasal discharge that is yellow/green and accompanied by sinus pain or pressure
- Have blood in their nasal discharge or a persistent clear discharge after a head injury
- Notice a change in vision or swelling around their eyes
- A baby with nasal congestion that is causing feeding difficulties
- A child who may have a foreign object inside their nose
- Have symptoms that initially improve but then worsen
- Are taking prescribed medication for a long-term medical condition
- Have symptoms that persist despite the use of appropriate OTC medication.
